takbet's Privacy Policy

1 Introduction and Scope

takbet is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the takbet website, mobile application and all related services.

By using any takbet service, you acknowledge that you have read, understood and agreed to this Policy. This Policy must be read together with our Terms and Conditions, as both documents together form the complete agreement between you and takbet.

This Policy has been prepared in line with the applicable data protection regulations of Bangladesh and international best practices. The security of your personal information is a priority for us, and we are committed to keeping it safe.

2 Types of Information Collected

takbet may collect the following types of information:

2.1 Identity Information

• Full name, date of birth and national identity card number
• Mobile number and email address
• Current address and occupation
• Other information provided at the time of account registration

2.2 Transaction Information

• Deposit and withdrawal amounts and timestamps
• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Betting history and records of gaming activity
• Bonus claims and wagering activity

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system and screen resolution
• Session duration, login logs and usage patterns
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of live chat messages and email conversations
• Support tickets and details of complaints
• Feedback provided through feedback forms or surveys

3 How Information Is Collected

takbet collects your information in various ways:

3.1 Information Provided Directly

You provide information directly when you register with takbet, log in, make a deposit or withdrawal, or contact the support team. A copy of your national identity card or similar document may be requested for account verification.

3.2 Automatically Collected Information

When you access our platform, our servers automatically record certain technical information — such as IP address, browser version and page visit duration. This information is used for security monitoring and improving platform performance.

3.3 Information Received from Third Parties

We may also receive limited information from payment processors (such as bKash or Nagad), identity verification services or fraud prevention systems. Such information is always collected for legitimate purposes.

4 Purpose of Using Information

The information collected from you is used for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity and ensuring the security of your account.
• Payment Processing: Completing deposit and withdrawal transactions securely and maintaining financial records.
• Customer Support: Responding to your complaints and questions via 24/7 live chat and email.
• Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Legal Compliance: Maintaining records in accordance with applicable laws and regulations.
• Service Improvement: Analysing platform performance to improve the user experience.
• Responsible Gaming: Detecting unusual betting behaviour and providing timely assistance.

We will never use your information beyond the purposes stated above, and will not use it for marketing or sell it to third parties without your prior consent.

5 Data Storage and Security

takbet uses industry-standard security measures to protect your information. Our servers and databases are protected by SSL encryption, and all data transfers occur through encrypted channels.

5.1 Technical Security Measures

• SSL/TLS encryption on all data transmissions
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems

5.2 Organisational Security Measures

• Only authorised personnel are permitted to access sensitive data
• Regular data protection training for staff
• A rapid response plan for data breach incidents

5.3 Data Retention Period

We will retain your information for as long as your account is active or for as long as necessary to meet legal obligations. Financial transaction records are kept for the period specified under applicable law. After that period, data is securely deleted or anonymised.

6 Sharing Information with Third Parties

takbet does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and bank transfer), identity verification and management of technical infrastructure. These parties operate under strict confidentiality agreements.

6.2 Legal Requirements

Information may be shared with relevant authorities to comply with court orders, lawful investigation processes or other legal obligations. In such situations, we will not provide any information beyond what the law requires.

6.3 Fraud Prevention

In cases of serious fraud or irregularity, limited information may be shared with other gaming operators or financial institutions. This is done solely in the interest of protecting users.

6.4 Business Changes

In the event of a business merger, acquisition or asset transfer, your information may be transferred to a new party. We will notify you in good time before any such change.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the takbet website. Cookies are small text files stored on your device that help remember your preferences and session information on future visits.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and carry out security checks. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

7.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some features of the platform become unavailable.

8 User Rights

As a takbet user, you have a number of important rights over your own information:

• Right of Access: The right to know what information we have collected about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Object: The right to object to certain uses of your information on specific grounds.
• Right to Portability: The right to receive a copy of your information in a standard machine-readable format.

To exercise any of these rights, please contact the takbet support team. We will respond to your request as promptly as possible. You also have full control over the management of your account under takbet's Responsible Gaming Policy.

9 Information of Minors

takbet strictly does not permit anyone under the age of 21 to open an account. We do not knowingly collect or store information from any person under the age of 21.

An age verification process is completed at the time of registration. If a person opens an account using false information and it is subsequently found that they are under 21, that account will be closed immediately and all collected information will be securely deleted.

If you believe that a minor has registered with takbet, please contact us immediately.

10 Changes to the Policy

takbet reserves the right to amend or update this Privacy Policy when necessary. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email
• By showing a notification on the platform at your next login

Continuing to use the service after any changes are made will be considered as your agreement to the updated policy. We recommend that you visit this page regularly.

For other matters related to registration or use of the site, please visit our About Us page, which contains detailed information about takbet.

11 Contact

If you have any questions, comments or requests regarding this Privacy Policy, please contact us through the following:

We usually respond within 30 minutes to 3 hours. Complex requests related to data protection may take longer.